Installing an Office Telephone System?

If you are considering installing an office telephone system, the following may help you choose the most suitable one for your business.

Identifying your business needs

Deciding exactly what you want from your business system is the first step to take. Ask yourself:

· How many staff need to have immediate access to a phone?
· How many internal and external telephone lines are needed?
· Do we have a receptionist or are you planning on employing one?
· Are you planning to expand your company in the future?
· Do you have offices elsewhere that will need to be included within the system?
· Do you want to include staff mobiles within the business telephone system?
· Do you want the latest technology – if so, will you actually use it?

Thinking about these points will give you a better idea as to the type of office telephony solution that will suit your business. Below we look a little further in to some of them.

Considerations in more depth

If you do not need to have a telephone on each desk in the office then of course, the start-up costs when installing small business telephone systems may be lower. Therefore, this is one of the first considerations you need to make. However do not cut down just to save money if it may affect how efficiently your business might run.

The number of internal and external telephone lines you need may have some bearing on the type of system and your Internet connection. If you rely on the Internet for your business, it makes sense to have a fast connection that does not interfere with making phone calls.

If you have a receptionist that is able to take all incoming calls, then life may be so much easier, as they will be able to re-route incoming calls to specific departments or team members.

Give some thought to whether you may be expanding the company in the near future. It is no good installing an office telephone system that is not going to be adequate a few years down the line. While you may save on the costs now, if your system is not scalable you may have to pay out again to replace the whole lot.

Costs

Typically, there are variable cost implications you may be faced with when installing an office telephone system. These may include:

· Any start-up costs;
· The equipment itself;
· The installation of the system;
· The maintenance and any management of the office telephone system.

Depending on the company and the system you choose, costs can vary often quite dramatically.

The equipment costs all depend on your chosen telephone system and the kit you have chosen. Costs usually start from hundreds’ of pounds to many thousands, depending on the size of your business.

The installation costs may depend on your business telephone system supplier; the type of system; the equipment they have to install; and any extras that may be needed.

For maintenance and management of the telephone system, you may have to pay monthly or you may pay a one off annual fee. Maintenance contracts may be available to cover your system for any faults 24 hours a day 365 days a week, while others will cover just normal office hours. This is something important to check to ensure that any future hiccups with the telephone system won’t affect the smooth running of your business for too long.

All of the above factors need to be weighed up when you are considering installing an office telephone system. Taking care when choosing your system may pay dividends in the future, and in the end may save you time and money.

Telephone Systems Advice

Telephone Systems

How to choose a new Telephone System for your business.

A telephone system for most businesses, like their IT, is a critical part of a business’ infrastructure and choosing a new system can be a daunting task.

Perhaps, one of the best things a business owner can do is be properly informed through their own research. This is ideal but can be very time consuming trying to find information, whether that be from the internet, trade press or by talking to and asking advice from people they know in business.

Remember that there are a vast number of potential suppliers out there are they range from excellent to poor to rogues! There are also a large number of manufacturers offering all sorts of different products involving different technologies. Trying to cut through the woods to see the trees can be almost impossible!

Here are some areas for consideration.

Telephone System Suppliers

Ideally you need to choose a supplier that is based within 2 hours drive from your premises. Only then can they really offer a good level of support – the closer the better!

Ensure that the sales person has properly identified your needs through understanding your business. They should ask you questions about your business processes and try an identify your ‘business pains’. Then they should clearly define why they are suggesting the system recommended. Be careful that they do not have an agenda to sell you something specific – they should act as a consultant throughout the process and be able to offer a range of alternatives.

You should also seek 3 local references – these should be similar businesses to yours that have taken similar systems from them – ring them up and speak to them.

Types of telephone system

There are now many different types of system available. Although many of them have similar features, there will be differences. Here are some different types:

Basic analogue systems – these have little functionality and connect to basic analogue PSTN phone lines. For a small office of, say, 6 people, this may be OK as long as you don’t need anything much in the way of features, although you still can get voicemail and many other features if required. Not many businesses use analogue systems these days.

Digital telephone systems – these connect to digital lines (ISDN2e and ISDN30). However, most digital systems have nw evolved into hybrid systems – see below. The main advantage of a digital system is that the ISDN lines can provide caller ID, Direct dial to extensions, groups etc, call divert and transfer to external numbers (eg mobiles).

Hybrid Telephone Systems – probably the most common type of system now, Hybrids have surpassed digital systems. A hybrid allows you to connect to more or less any technology. Therefore you can have analogue, digital, VoIP and SIP lines and extensions. VoIP and SIP are IP technologies. VoIP and SIP can be very beneficial in the following circumstances:

If you have multiple sites

If you have remote or home workers

If you are moving and need to keep your old numbers

If you are short on voice cabling but have decent and plentiful data cabling

IP telephone systems – These can use digital lines (ie ISDN2e and ISDN30) but you cannot use digital phones – all phones are IP although with some you can use analogue devices (faxes, PDQ’s etc). These have to be deployed carefully. Potentially, your voice is carried on your computer network (not always) so the supplier has to design the solution sympathetically and references are all the more important.

Hosted IP telephone systems – These use VoIP and IP exclusively (ie you cannot connect ISDN, analogue lines, digital phones etc – everything is IP and often all your calls will be delivered via a broadband connection. This solution deployed badly or without proper management can be a disaster. If deployed well, it can be an attractive option.

Business people can make the wrong decisions, both in business and particularly in Telecommunications. Your best chance is to do your research and therefore be able to make some informed decisions.

Remember, the vast majority of sales people have targets and their own agendas so it can be very difficult to find potential suppliers offering best advice. Take your time with your project if you can – Telephone System decisions can often be left to the last minute, particularly if you are moving or relocating your office. If you rush things, invariably things will go wrong.

Cabling

All telephone systems can use traditional voice cabling apart from any systems with IP phones. The best cabling for all types of system is category 5e cabling (the same cabling you use for your computer network (or Cat6 if you are lucky enough to have a computer floor or raised floor in your office).

Why Your Business Needs Telephone System Maintenance

Telephone systems are a critical resource for every business. If a Telephone System is not functioning correctly this can result in loss of service and will affect efficiency, productivity and operations of the company which ultimately leads to loss of business. In addition, the add-hoc call out charges and repair expenditure can be significant when you call in a third party company. As a typical business cannot maintain the system of its own, a telephone system maintenance agreement is an ideal solution and it will ensure that the business keeps on going in all situations. Besides the peace of mind, the maintenance contracts will save your business from all extra-unexpected costs and disruptions.

Recently, there has been a large increase in the number of companies that take the telephone system maintenance contracts and help safeguard their businesses. Telephone System Maintenance ensures that your business gets a response that is only one quick call away in case of any problem. You need to pay only a relatively small fee to set up a contract and there are generally multiple options available to you.

When you go for a contract with a Business Telephone Company you will get the option of 24×7 cover if your business works around the clock. You will also be allocated a dedicated account manager to assist you any time even for non-service related issues. These may involve moves, ad-ons, changes, etc. After you make a call with the service desk, the call will be allocated to their engineer who will log your fault and ensure a swift response which may involve an onsite visit should the need arise.

The telephone maintenance companies offer a wide range of telephone system maintenance contracts to meet the needs of clients. There are different types of the contracts that the customers go for. You make only a single annual payment for the contract that may cover all the risks of an unplanned labor and replacement parts cost for maintenance. Installing any new telephone system involves a significant investment. You can save yourself from any huge loss due to a serious fault by going for a telephone system maintenance contract.

Most telephone service-providers also offer their maintenance services with the equipment. Generally, it includes a risk free comprehensive manufacturer’s warranty and a comprehensive phone system maintenance packages. Free maintenance, support, and warranty is generally applicable for one year. The warranty will cover phone systems, defective parts, handsets and internal cards. The manufacturer’s warranties usually do not cover to repair or replace any part or equipment broken or damaged on site and the labor cost to inspect, repair or replace it. If you want to cover the labour, you will have to enter a telephone maintenance agreement.

Telephone Maintenance Companies have dedicated experts and certified maintenance engineers covering the majority of systems available from a whole list of manufacturers. These companies offer 24-7 premium maintenance coverage and also offer a wide range of accessories at discounted prices. They may also assist you with phone system upgrades, additional handsets, phone line installation, business mobiles, broadband services and more.

A Telephone Maintenance Contract is based on certain terms and conditions and certain things may be free or additional on chargeable basis based on the agreement. When you purchase your phone system from a Business Telephone Company, you should expect it to be completely covered against fault or breakdown. A typical premium protection plan for your Telephone System can ensure you immediate access for a quick and expert support 24×7 basis. It covers all parts, labour and technical support via email and phone. A good maintenance service provider will also provide you with the option of remote resolution for the majority of faults which will have you back up and running within no time at all. If a problem cannot be resolved remotely, you should expect an engineer to attend to the problem on site within the agreed time which is usually specified in your written agreement.

7 Steps to Implementing a New Telephone System

Business telephone systems are typically vital to the pulse of any company. Businesses must go through the process of purchasing and transitioning from one telephone system to another on average between 5 and 7 years. Whether a company is upgrading their old digital system, installing a Voice over Internet Protocol (VoIP) enabled system or implementing a Hosted PBX or Virtual PBX from Hosted VoIP Providers, the transition is usually painful. This does not have to be the case, though. Here are some steps that will reduce the disruption in changing telephone systems:

1. Do Not Wait Till the Last Minute to Make a Decision on the Phone System. Telephone system vendors will agree to almost any installation time frame in order to make a sale. However, the less time they are given, the sloppier the installation will be. Planning a proper installation takes time that is not always under the control of the vendor or Hosted VoIP provider. Small systems need a minimum of 3 weeks for preparation. Larger systems require more time and some may require several months. If telephone service is being switched from one carrier to another, then time for porting telephone numbers should be factored into the equation. Carriers should be able to estimate the time that it takes to port which can be as much as 60 days.

2. Identify All Telephone Lines and What They Do. This should have been done before the decision was made on the phone system. If it has not been done, do it immediately. Use phone bills or call the Local Exchange Carrier (LEC) to identify the lines and numbers. If there is still some uncertainty around specific lines and circuits, call them. Eliminate any that are not being used and make sure the new system or Hosted PBX service accommodates all that are needed.

3. Know the Installation Schedule of New Telephone Circuits. Will the new circuits be ready in time for installation of the new telephone system? Each type of telephone circuit requires different hardware components inside the telephone system. If there is a chance that the new circuits will not be ready, then discuss with the new telephone system vendor how the old circuits will be handled with the new system.

4. Have All Individual and Departmental Needs Been Met? Hopefully the new telephone system vendor helped review all individual and departmental needs to make sure the new telephone system or Hosted PBX service could handle them. Review each department to ensure their needs are known. Organize how individuals and departments will use each phone system or Virtual PBX feature.

5. Know who will get each type of phone. If different models of phones were purchased, decide ahead of the installation who within the company will get each type of phone. Make sure that phone will handle the features used by each individual or department.

6. Make Sure the Network is Ready for VoIP Telephones. If the new phone system includes VoIP telephones with an IP enabled telephone system or a Hosted PBX service from a Hosted VoIP provider, check the data network to make sure it is ready to handle the VoIP traffic. Does data cabling exist to all phone locations? Do remote VoIP users outside of the office have access to broadband Internet? How will the remote VoIP user’s phones connect back to the IP enabled telephone system? Will it be exposed to the Internet? Connected via private network, VPN or Session border controller? Does your telephone vendor know this answer?

7. Have an Implementation Meeting with the Vendor’s Project Manager. The implementation meeting will make sure that everyone is on the same page. Dates should be set for installation during the meeting. Know how long the transition will take place. Will it take place during the business day, after hours or on the weekend? How will calls get answered during the transition? In addition, the answers to steps 2 through 6 should be discussed.

Telephone system transitions can be exciting and painful at the same time. Although following these 7 steps will not guarantee a perfect installation, it will reduce the odds of nasty surprises.

Should I Replace My Telephone Systems?

A telephone system is a major expense for any business but it is necessary for handling incoming and outgoing calls efficiently. There are a large number of telephone systems to choose from. They all have a set of features that are very similar. These features are upgraded and improved over time but the original features usually remain. I am referring to things like WATS lines or least cost routing. These features were required when telephone service was based on distance and time on a call. Features such as hold, Park, conference, transfer, intercom, and messaging are essential to any phone system. Most of us are familiar with these features and are used to using them on any system.

One holdover, of old phone systems, that I have found in my travels, are the large number of copper lines coming into the systems that have never been reviewed. Many times there are lines and numbers that nobody knew existed, but still appeared on the telephone bill. Usually these bills are so complex that it is difficult to find these extra lines. This brings me to a major difference in the new telephone systems. Most of the new systems are IP-based with the ability to plug copper lines into them. What this means is that the majority of the phone lines that come into the system are Internet-based and don’t require a pair of copper wires. It is possible to increase or decrease the number of line appearances that are available simply by logging into a website. It is only necessary to have one phone number for customers to call into. The only reason for additional numbers is to direct calls to a particular individual. This is accomplished with direct inward dial or DID numbers, which are simply program numbers and are not associated with any particular pair of wires.

When we evaluate the viability of the company replacing the telephone system, one major consideration is what they’re currently paying on the telephone bill. Many times the savings can more than pay for the new system. I usually recommend that they keep one or two copper lines and supply the rest of their phone service via the Internet. This makes it much easier for them to control their costs and adjust their lines depending on the business. Even though today’s business Internet service is almost as reliable as copper telephone lines, this will guarantee that they still have telephone service in the event that their Internet service is down. Adding VoIP telephone service simply involves going to a website, signing up, and entering a username and password into the phone system programming. It is possible to increase incoming capacity temporarily to handle an advertising campaign.

Some of these VoIP providers have a per line monthly charge of $8-$25. With this you get a certain number of minutes of call from 500 to unlimited. Other providers have no monthly charge and simply bill by the minute. Which service you use depends on the types of calls you make. One of the big advantages is that we are no longer tied to two or three providers. There are literally hundreds of telephone VoIP providers on the Internet. Considering that you can port any telephone number to any provider, it makes it very easy to switch providers when your needs change. If you are running a special or an advertising campaign, it is easy to add additional channels for incoming calls. It is just as easy to eliminate those channels once the campaign is over.

Another major advantage of the IP telephone systems over the traditional telephone systems is the way they are set up and connected. The traditional systems have a wire running from each telephone back to the central unit and closet. There are a number of punch down blocks and many wires in a rats nest. Moving an extension usually involves either reprogramming the telephone system or swapping the wires. Adding additional telephones usually involves adding new cards to the system and additional wires, as does any new incoming lines. An IP telephone system simply plugs into the router and the two backup copper lines. All of the telephones can plug in anywhere there is a network jack. If you move to another office, simply take your phone with you and plug it into the network jack in that office. In fact, if you take the telephone home, you can plug it into the network jack at home and it appears as if you are still in your office. This is a tremendous advantage in the event of a snowstorm or if you are not feeling well.

To carry this concept one step further, if you are a small business and you would like to have people in different locations working for you, it is possible to place telephones in each of these locations and have it appear, to customers, that everyone is in the same office. If you have more than one office with multiple people in each office is also very easy to put a system in each office location and simply program them to talk to each other. Unlike in the past, requiring you to have a pair of wires that you paid by the mile, you can be in any part of the world with an Internet connection and have the same access to all employees as if there were in one location, with no additional monthly charges. You can call an employee in another part of the world by dialing their extension as if they were in the next cubicle. I have even seen companies with important customers in another country simply ship them a telephone and tell them they can talk to their sales representative for free anytime they like.

I think it would be advantageous for anyone who has had their telephone system for more than a few years to take the time to investigate the cost of replacement and the many advantages of the new systems. Not only will the savings in telephone service end up paying for the telephone system, but the many additional advantages will make your business more efficient and accessible to customers. Following are a few examples of the many features that are included with these IP telephone systems.

Telephone System Installation – Why Employ a Professional?

For those who have recently purchased a second hand, small company telephone system your next logical step would be to start considering a professional company for installation.

Recently, the amount of customers who purchase second hand phone systems cheaply via places such as eBay have grown significantly since the recession hit and many of these customers often automatically assume that it’s installation is simple because of false advertising and over confidence.

In a single sense, technically it might be simple to get your telephone system up and running, especially if you employ someone with the skills but if you have selected a more modern system such as the Panasonic NCP, it is likely that professional telephone system installation will be extremely beneficial to ensure you get the most out of your purchase.

Telephone System Installation can be difficult and that’s why choosing a supplier that may offer experience of planning and configuration, is significantly important. The costs nowadays do not outstrip the benefits of using a professional organisation to install your telephone system so there is no need to try and cut costs.

The physical bits

Today you will find some rules and regulations stating where equipment may or may not be installed within an office and where cables could be run. Falling foul of those rules could cause you some problems which is why physical Telephone System Installation might be a job that is better left to experts.

To be able to setup a telephone system, it’s not needed to buy and preserve costly onsite tools. Consequently you’ll be able to acquire a considerable decrease in your company costs and the fact that the system will be setup exactly how you want it from day one will save you future callout charges. When employed, a business telephone company will also ensure the correct remote access is given into your telephone system so that any future requirements or changes can be made quickly and easily. This is something that is often overlooked by an end user and the majority of the time will not lead to any increase in costs to your business.

The technology

Phone System Installation is not as simple as moving boxes around and running cables under flooring etc. The main control unit needs to be setup once installed.

This alone has various objectives including:

Ensuring the machine connects to any or all ‘outside world’ services as needed.
The facilities you need internally (voicemail, automated attendant, music on hold etc) are ready up and functioning as they should.
The internal class of service settings are implemented as well as in place (e.g. – you might want some extensions to have the ability to make worldwide calls although not others).
The logging and monitoring is in place – to ensure that you can observe who’s doing inside your system.
The system administrator is trained and briefed regarding how to provide front-line maintenance and support from the system once installed.

Do it Yourself!

Obviously, you can do some or possibly all the installation yourself if you feel you have the skills internally. If you are a small company, you might want to skip a number of these steps if you are in a rush or possibly attempting to shave costs. However, because of the criticality how your business operates, it may be smart to question the knowledge of you doing this yourself, especially when professional installation can be carried out for as little as £200 + VAT.

Small Telephone Systems Verses Multi-line Business Phones

Choosing the right telephone system from start is always the best path, but not always the most economical. Before you head down to your local electronic store and pick up the cheapest multi-line business phone you can find, here are few pointers you should keep in mind.

Many multi-line business phones have a pretty decent feature set such as voicemail, caller ID, call waiting ID, 3 way calling and intercom (in multi phone setups). These phones integrate the Key System Unit (or KSU) into the phone itself, which means each individual telephone functions as its own “mini phone system.” The term KSU, (Key System Unit, Key Signaling Unit or Key Service Unit) dates back to the early day’s phone systems, it’s basically “the Brain” of the phone system. All call processing data and telephone line interfacing is carried out by the KSU. For many small offices with less than 4 phones (extensions) and 4 telephone lines, these multi-line phones are adequate and economical. However, as a business grows, the many disadvantages of these phones begin to show their merits.

By comparison, multi-line business phones are sold with the marketing term, “KSU-less design,” which translates (in buyers minds) to lower overall costs. Small telephone systems on the other hand include a separate KSU unit or “Brain” in addition to each telephone. A major disadvantage comes to play when you are interfacing your phones with the telephone company lines. The KSU acts as the “line interface,” for a phone system, all major system connections terminate at the KSU. Now with each multi-line phone acting as its own “mini phone system,” each phone now needs direct connections to each telephone line.

A single telephone line consists of 1 pair of wires. Almost all multi-line phones support up to 4 lines, meaning each multi-line phone needs up to 4 pairs of wires or the equivalent of a standard Cat5e cable. As you begin to add more KSU-less phones to your office you must factor in the cost to install another drop of cat5e (or cat5) cable. You must also account for the additional termination blocks in your telephone closet where all these phones must be “Bridged” (or shared) to the 4 phone lines. As you can imagine, for installations with more than say 4 or 5 phones the wiring aspect can get pretty complex. Anything over 6 or 7 phones will be a wiring mess, if done unprofessionally, which adds to the cost of these low budget systems. However, this bridged connection is how multi-line phones “intercom” one another. By sending a signal over each bridged line, each extension can communicate without actually tying up any of the 4 phone lines. As long as every multi-line phone is connected to all 4 lines (or matching number of lines if less than 4), each phone can intercom each other internally while keeping the phone lines free for external calls.

Small Telephones Systems on the other hand, which come equipped with a separate, dedicated KSU unit, are at a distinct advantage in both areas. Having a single KSU unit means a single interface point for the telephone line connections. Many small telephone systems need only a single pair of wire to connect each extension telephone. What this means is if you are deploying a number of phones in one particular area, you can save dramatically on cabling costs by having your contractor “split” the single Cat5e cable into, at most, 4 single telephone jacks! – This becomes very cost effective as you deploy additional phones. (However, many pros will only split single Cat5 cable once for 2 telephone jacks leaving the remaining wires as spare pairs). Cable management becomes much easier (and neater) as you need not worry about bridging 10 phones to 4 telephone lines. One single pair of wires (to connect to a telephone) of the 3 or 4 pairs in a standard telephone cable is enough for as many lines as the small telephone system can handle since the actual line connections are at the dedicated KSU unit and not at the individual telephone.

Another plus for the small telephone system is the ease of transitioning to a larger phone system. The wiring scheme for the most part will remain the same albeit installing more cable drops to new areas. Not so much the same for the multi-line business phones. Depending on how each phone was “bridged” to interface to those 4 telephone lines, this entire wiring scheme may need to be undone as most small (and large) telephone systems require individual (not bridged or shared) connections to the KSU.

Programming wise there is one disadvantage when comparing small business telephone systems to multi-line business phones, which can be viewed as multiple disadvantages. Since each individual telephone functions as its own KSU it also functions as its own Voicemail unit (if equipped). Which means if you want to enable an Auto Attendant feature (where your callers are greeted by a company recording instructing them to press 1 for Joe Boss, 2 for Sales Manager etc…) you will have to record this greeting for as many times as you have voicemail enabled phones (up to 4). Here’s why, with most multi-line business phones, the voicemail feature includes a personal voicemail box for the extension and an optional auto attendant feature. The auto attendant feature can only handle one call at a time; ergo if you want the system to answer up to 4 incoming calls simultaneously you need at least 4 auto attendant enabled phones. So technically speaking you must record the same auto attendant greeting 4 times, 1 on each phone. You must also enable the system mailbox for each of the 4 phones to accept general messages. You now have 4 different phones/voicemail boxes in your office where you must check for general messages. This is known as a general mailbox, which is a default destination for callers who do not press a menu option or dial an extension. This scenario is not efficient for larger setups but may work for smaller ones.

With a small business telephone system, there is just one central voicemail unit which can handle multiple calls at once. Storage times are much greater and there is just one mailbox for general messages. You can also take advantage of advanced features (if equipped) such as voicemail to email (where the system sends the voicemail in a standard wav format to your email address), which in this fast paced world can be a BIG time saver and added convenience.

One last point on this topic to cover quickly; with the advent of the Voice over Internet Protocol (VoIP) continually proving its cost effective existence, many businesses find themselves wanting to take advantage of these savings. Many small business telephone systems on the market today are equipped to handle VoIP telephone lines through either a simple hardware or software upgrade. An upgrade may include adding an Ethernet (or media) port to the system or if already equipped, simply enabling this port through software activation. Simply plugging this unit into your company LAN and perhaps minor firewall configuration you can now start saving on land line costs by calling out over less expensive VoIP lines.

Multi-line business telephone can benefit as well but through a 3rd party VoIP gateway. This gateway converts a VoIP line (sometimes called a “Trunk”) to a standard telephone port. You will need as many gateways as you want lines, (or opt for a multi-port unit). However you may have to plan on spending some time configuring and adjusting the settings of the unit to obtain the proper volume levels while minimizing echo and other artifacts that may be induced when converting the signal from a standard Analog telephone line to SIP or other VoIP protocol. Many high end units come with built in (hardware or software) echo cancellers and noise suppressors which minimize these adjustments (and work very well) but increase the cost of the gateway dramatically.

To conclude, although it may seem like great savings early in your start up phase, for needs of 4 or less external lines and extension phones, the multi-line business phone can actually prove to be a cost effective solution. In my humble opinion these multi-line phones are better suited for a home office (or SOHO) situation. If you have big plans to expand exponentially (and don’t we all!) I recommend you at least consider a small business telephone system. Although a bit more initial investment is required, the benefits far out way the cost disadvantage if not cancel it out completely.

Copyright © 2009 Damian Parkins for PBX Interactive, LLC. All Rights Reserved.

If you’re looking for a great small telephone system to start out with that’s not too advanced and bloated with “bells and whistles,” I recommend the XBlue Networks X16 small office telephone system. This system is priced right smack in the middle of a decent multi-line business phone setup and an advanced small business telephone system. XBlue Networks hit the nail on the head with this model by stripping off only the advanced telephone features most small business may not have a need for, or are rarely used; allowing the X16 small office phone system to fill a niche in the market left primarily untouched. This compact, stylish phone system offers some nice designer phones to choose from (for those wishing to be unique) and a great feature set.

Business Telephone System

Man small businesses are either weary of the new VOIP business telephone system and others may not even have heard about it. The new Voice Over Internet Protocol business telephone systems are revolutionizing the way business is being conducted, on a global level. Large business and small businesses alike are able to take advantage of the benefits of the VOIP business telephone system.

VOIP has come along way to being portable and useful. As technology moves forward, this type of business telephone system progresses, too. In the beginning, VOIP business telephone systems required that people be at their computers to use it, and the sound quality was very poor. Now, you are able to receive VOIP business telephone systems on a standard phone and the sound quality is much better.

The major benefit of the VOIP business telephone system is that it will significantly decrease your telephone operating costs. You will be able to have one network for both your phone system and your network, so it will also save you from having to pay two separate bills each month. Plus the cost associated with changes in employee status can significantly decrease by moving to a VOIP business telephone system.

The flexibility of the VOIP business telephone system also makes it appealing to many companies. With this type of business telephone system, your phone system can go wherever you can access a broadband connection. This means that your will always have access to your phone even when you travel. You can even use the VOIP business telephone system on your laptop, as many VOIP systems have telephony software that allows you to send and receive calls using a unit connected to your laptop.

Other benefits of the VOIP business telephone system include receiving voice mail and faxes in your e-mail box. This business telephone system allows you to organize all of your messages on your computer. You will also be able to gain access to virtually any phone number in any area code without paying extra. Through a VOIP business telephone system, if you want to attract consumers in New Mexico, you can have a New Mexico phone number even if your business is located in Connecticut.

If you are considering changing over to a VOIP business telephone system, you will want to make sure your transition goes smoothly. Therefore, you may want to hire an expert to come in and help you switch over to a VOIP business telephone system, especially if you have a larger company. You can also start off slowly by only switching over a few employees first to test this new business telephone system and ease everyone into it. Also, to avoid any issues, you will also want to make sure your network security is up to date in order to avoid hackers, as you should already be doing to protect your computers.